At Joseric, we want our customers to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase or have not received your order, please contact us for assistance.
One-Week Cash Back Warranty
We offer a one-week cash back warranty on eligible purchases. Customers may contact us within 7 days of receiving their order to request a return or refund.
To request a return or refund, please contact our customer support team with your order details. Our team will review the request and guide you through the return and refund process.
Order Not Received
If you have not received your order, please contact us as soon as possible with your order number and delivery details.
If the order could not be delivered or was not received by the customer, there will normally be no additional charges or penalties imposed on the customer.
Refund Processing
Once your return or refund request has been approved, we will process the applicable refund according to the payment method and circumstances of the order.
Customers are encouraged to contact us promptly so that we can resolve any delivery, return, or refund issue as quickly as possible.
Contact Us
For any questions regarding returns, refunds, or an order that has not been received, please contact the Joseric customer support team.